Citronelle TG is proud to bring the unknown flavors of teas to the word through its website. We make our teas from organic and natural plants from Africa and America. We do not add any artificial products in our teas.

We founded Citronelle TG with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Domestic Shipping Policy  

 

                                                                 Shipment processing time

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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

                                                          Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Estimated delivery time
Shipment cost
USPS Standard
3-5 business days
Free
USPS Two Days
2 business days
$12.95
USPS Overnight *
1-2 business days
$19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Citronelletg.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Citronelletg.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Citronelletg.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
                                                                  International Shipping Policy 

Citronelletg.com offers international shipping with additional fees for customs, dues, and other international shipping related costs.

Citronelle TG can be contacted through its website www.citronelletg.com for any questions regarding our products and beyond. 

    For basic issues, Citronelle TG's customer service page has helpful FAQs and support articles.

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