Question 1

What types of shipping do you offer, and what are your rates & return policies?"

Accepted Answer

For information about our shipping rates, return policy and warranty information, please see our Shipping & Returns page.

Question 2

Question 3

What are your current promotions?

Accepted Answer

Citronelle is currently offering 1.00 USD OFF any Citronelle tea currently.
Citronelle is also offering Free shipping on any order regardless of size or quantity anywhere in the USA for a limited period of time.

Question 4

Which items are excluded from the promotions?

Accepted Answer

There are a handful of exclusions for which most discounts do not apply, including 3rd Party items & accessories (items not made by Tea Forté), items that are marked down on sale to a lower price (including those listed on our "Specials" page), hand-packed Gift Sets, Gift Certificates/Gift Cards, shipping rates, taxes, and any item that is not in stock at the time of the promotion. For most excluded items, a short note is added to the bottom of the product description online, saying "discounts do not apply". Also, discount codes are not combinable with any other discount code or automatically applied code, and are not combinable with Rewards points redemption.

Question 5

What are your accepted payment methods?

Accepted Answer

Citronelle accepts Visa, MasterCard, American Express, Discover, ApplePay. All transactions are in U.S. Dollars.

Question 6

Do you collect sales tax?

Accepted Answer

Citronelle currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county.
Citronelle currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.

Question 7

Is ordering on your website secured?

Accepted Answer

Absolutely! We use the latest industry standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our Privacy Policy for more information about how we use and secure personal information.

Question 8

What are you doing to ensure the quality and safety of Citronelle products?

Accepted Answer

The quality and safety of all our tea offerings is our mandate, to ensure that you enjoy only the highest quality and safest teas. All of our teas are naturally produced and undergo stringent quality assurance testing for pesticides and microbial contamination from the garden level to the post-harvest facilities, and through the final production processes and handling.
Organic
Citronelle offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of our Citronelle Teas are organic teas that meet both the US and EU standards.
Citronelle Tea conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Question 9

Flavors

Accepted Answer

Citronelle Teas offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Citronelle  flavored teas are free from allergens and GMOs.

Question 10

GMO's

Accepted Answer

All of Citronelle products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Question 11

Is There an expiration date on Tea

Accepted Answer

Tea does not have an expiration date, but it can start to lose freshness over time.
We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Question 12

Why is there a "tea dust" inside my box of tea infusers?"

Accepted Answer

To an extent some tea dust is normal and due to nature of the product. However excessive dust could be due to a number of factors, such as poor shipping and handling in transit, in combination with very delicate tea with lightweight ingredients.

Question 13

Is your tea gluten Free?

Accepted Answer

Yes, all of our teas are Gluten Free.

Question 14

Is your tea vegan?

Accepted Answer

Yes! Our blended teas and herbal tisanes are crafted using plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans.

Question 15

Question 16

What are your customer service hours?

Accepted Answer

Our Customer Experience staff is available for e-mail and chat Monday - Friday, from 9:00 AM to 6:00 PM, CST, excluding holidays.

Question 17

How do I reset my citronelletg account password?

Accepted Answer

Go to the Forgot Password page, enter the email address that is attached to the account and click submit. You will receive an email within a minute or so requesting to submit a new password. If you do not receive the email, check your Junk folder and Spam filters.

Question 18

How do I unsubscribe from your promotional emails?

Accepted Answer

We send occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to be unsubscribe, click the "unsubscribe" link at the bottom of any of our emails, or, visit our Email Preference Center. Note: You will continue to receive Order and Shipment Confirmation emails for any orders placed. Your unsubscribe request may take up to 24 hours to be processed, thank you for your patience.

Question 19

Can I purchase Citronelle Teas in a retail store?

Accepted Answer

Citronelle Tea products are in the process of being sold in many retail stores, spas, and restaurants around the world. To find a list of stores that sell Citronelle tea in your area, please contact us. If you are outside the United States or Canada, please contact citronelle@citronelletg.com for a store recommendation to see if you have an International Distributor in your country.

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